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Terms and condition

Welcome to Primacy Academy. By accessing our website, enrolling in our courses, or using any of our learning management system (LMS) services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.


1. Acceptance of Terms

By accessing or using the Primacy Academy website, LMS platform, training programs, or related services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.


2. About Primacy Academy

Primacy Academy is a professional training and skill development platform operated by Primacy Infotech Limited. We provide educational courses, bootcamps, workshops, and digital learning content related to e-GP training, technology, software, and professional development.


3. Eligibility

  • Users must provide accurate and complete information during registration

  • Enrollment in certain courses may require specific prerequisites

  • By enrolling, you confirm that you are legally capable of entering into a binding agreement

  • Primacy Academy reserves the right to refuse service to anyone for valid reasons


4. Course Enrollment & Access

  • Course access is granted only after successful registration and payment (if applicable)

  • Access to courses is limited to the registered user only

  • Sharing login credentials or course materials with others is strictly prohibited

  • Course access duration may vary depending on the course type


5. Fees, Payments & Refund Policy

  • All course fees must be paid in full before accessing paid content

  • Fees are non-refundable unless otherwise stated in a specific course policy

  • Primacy Academy reserves the right to change course fees at any time

  • Any promotional offers or discounts are subject to specific terms


6. Training Content & Certification

  • Course content is provided for educational purposes only

  • Completion certificates are issued based on attendance and course requirements

  • Certificates do not guarantee employment, tender success, or business outcomes

  • Primacy Academy reserves the right to withhold certification in cases of misconduct


7. Intellectual Property Rights

All course materials, including videos, documents, slides, logos, texts, and graphics, are the intellectual property of Primacy Academy or its licensors.

Users may not:

  • Copy, reproduce, distribute, or resell course materials

  • Record or share training sessions without permission

  • Use content for commercial purposes without written consent

Violation of intellectual property rights may result in legal action.


8. User Responsibilities & Conduct

Users agree to:

  • Use the platform for lawful and ethical purposes only

  • Respect instructors, staff, and fellow learners

  • Avoid abusive, misleading, or disruptive behavior

  • Not upload harmful, false, or unauthorized content

Primacy Academy may suspend or terminate access for violations.


9. Limitation of Liability

Primacy Academy is not responsible for:

  • Technical issues beyond our control

  • Internet connectivity or device-related problems

  • Outcomes related to government tender results or external systems

  • Losses arising from misuse of training information

All training is provided on an “as-is” basis.


10. Government Platforms & Third-Party Services

Our e-GP training involves guidance on government systems. Primacy Academy:

  • Is not affiliated with or endorsed by any government authority unless stated

  • Does not control the e-GP system or its policies

  • Is not responsible for changes made by government platforms


11. Privacy & Data Protection

User data is handled in accordance with our Privacy Policy. We collect and use personal information only for training, communication, and service improvement purposes.


12. Modification of Terms

Primacy Academy reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting on the website.


13. Termination of Access

We reserve the right to suspend or terminate user access without notice if:

  • Terms are violated

  • Fraudulent activities are detected

  • Misuse of platform or content occurs


14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh. Any disputes shall fall under the jurisdiction of Bangladeshi courts.